FAQ

Got some burning questions about Wiio? Check out the frequently asked questions (FAQ) below!
Burning
Questions
Answered

What is dropshipping?

How does dropshipping work?

Dropshipping is a business model that allows you to run your store without ever holding any inventory.

Once you’ve made a sale, we will purchase the product and ship it to our warehouse. Then, we’ll inspect the quality and repackage it. Finally, we will deliver the parcel to your customers’ doorstep.

You’ll never need to worry about sourcing, storing, packaging, or shipping your products anymore!

Is dropshipping profitable?

Yes, dropshipping can be profitable for merchants. Dropshipping is a low-risk business model that allows you to sell products to your customers without incurring high running costs as a wholesaler would have.

Because of these lower costs, it is easier and faster to profit from dropshipping compared to other business models.

Also, you can price your products in a way that covers both your marketing and shipping costs while still making a profit.

How can I start a dropshipping business?

You can start dropshipping with just a few easy steps. Follow the procedure below:

1. Choose an e-commerce platform to host your online store. This is where buyers can learn about your business.
2. Select products that you like and want to show in your store.
3. Establish a partnership with Wiio, so we’ll handle all of your products for you.
4. Provide logistics information to your clients and give them high-quality after-sale services.

How does Wiio work?

How to create an account on Wiio?

Just click the Sign Up button on the upper right corner of your screen. Enter your details and start growing your e-commerce business with the Wiio app.

Or go to this link: https://app.wiio.io/login/register.html

How to use the Wiio app?

Follow this simple tutorial on how to use Wiio.

1. Connect Your Store
If you have Shopify, WooCommerce, Yampi, or CartX store, it’s easy to integrate your shop with Wiio. Follow the steps on our Integrations page.

If you don’t have a store from these e-commerce platforms, don’t worry! Just click “Add Wiio Store.”

 

2. Sync Orders

Go to the Order section and sync the orders from your store. You only need to do it manually the first time. Then, your future shop orders will sync automatically.

If you don’t have a shop from our partners, just click “Upload Order.” Download the template and fill out the order details.

 

3. Ask for a Quote

After you sync your orders, click “Ask for a quote.” We will provide the quotation within 1-2 days.

 

4. Choose Logistics

Once you get a quotation, you can now choose your preferred shipping method. The total price (including the shipping costs) will show up afterward.

 

5. Recharge and Pay

To pay for your orders, you need to recharge your Wiio wallet. You can use PayPal, Payoneer, Bank Transfer, or Boleto Bancario. We’ll cover the transaction fees for topping up your wallet.

 

6. After-Sales Services

If you have any questions, contact us via our live message box. We have service managers waiting to answer your queries.

You can also click “Support Ticket,” and our after-sales team will handle your concerns or any problems you have encountered.

Is there a Minimum Order Quantity (MOQ)?

At Wiio, we have a No MOQ policy. Even if you just have one order, we’ll happily fulfill it for you.

This is perfect if you want to test out the quality of your products before making them available to your target audience.

Products

How does it work if my products are from AliExpress?

It’s easy to publish AliExpress products to your store using Wiio. Follow the steps below:

1. Once you’re logged in, check out the left sidebar and click “AliExpress Products.”
2. Copy the product link from AliExpress and paste it into the box. Click “Confirm.”
3. Now, the product information would sync to Wiio. So, go to “My Products” and publish the item to your store.

Do you have hot products?

Yes, we do. You can gain access to hot products by clicking “Wiio Products” at the left sidebar.

You can also subscribe to our newsletter! We send weekly updates to our subscribers, including the Top Ten Trending Products in Dropshipping report.

What are Wiio Products?

Throughout our many years of dropshipping experience and data analysis, we accumulated high-quality products and eliminated some products with bad quality. These high-quality products can be found at Wiio Products.

If you can’t find any products you want to sell in Wiio Products, please feel free to contact us! We can source any product you want.

Pricing & Payment

How can I get a quotation?

You can go to the Orders section to request a quotation.

Click “Ask for a quote.” We will provide the quotation within 1-2 days.

What are the shipping methods?

After getting a quotation from our team, you can choose your preferred logistics to fulfill your order. There are many different shipping methods to choose from.

How is the total price computed?

Once you’ve chosen a shipping method, the total price will appear. The total cost includes the product price and the shipping fee.

What are the available payment methods?

You can pay via T/T (Bank Transfer), PayPal, Payoneer and Boleto Bancario.

For Payoneer and Bank Transfer transactions: If you recharge your wallet with $2000, you will get a $30 bonus directly into your Wiio wallet.

Warehousing & Fulfillment

Do you have your own warehouse?
Yes, we have three warehouses. One in the United States and two in China: Shenzhen and Hangzhou. We have a total of 25,000 square meters of inventory space.
Are your warehouses free for stocking?
Yes, we provide free storage for 90 days.
Which countries do you ship to?
We can ship anywhere in the world that China Post can reach. We’ve collaborated with many shipping agents who have express delivery services.
Can I check the tracking numbers?
Yes, you can check the tracking numbers of your orders in real-time.
Does Wiio provide after-sales services?
Yes. After logging in to your account, check the left sidebar and click Support Ticket. Our after-sales team will handle your concerns.

CONTACT SUPPORT

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