Privacy policy

PRIVACY STATEMENT

We take your privacy seriously and this privacy statement explains how app.wiio.io (collectively, “we,” “us” or “our”) collect, use, share, and process your information.

Collection and Use of Personal Data

Personal data is information that can be used to identify directly or indirectly. Personal data also includes anonymous data linked to information that can be used to identify you directly or indirectly. Personal data does not include data that has been irreversibly anonymized or aggregated in a way that can no longer allow us, whether in combination with other information or otherwise, to identify it.

Promoting safety and protection

We respect the principles of legality, legitimacy and transparency, use and process the minimum amount of data within a limited scope of purpose, and take technical and administrative action to protect data security. We use personal data to help verify user accounts and activities, as well as to promote security and protection by monitoring fraud and investigating suspicious or potentially illegal activity and violations of our terms or policies. This processing is based on our legitimate interest in helping to ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we can use it:

What personal data we collect

ⅰ. Data you provide:

We collect the personal data you provide when you use our products and services or interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data related to the purchase. This data includes your payment data, such as your credit or debit card number and other card information and other account and authentication information, as well as billing, shipping, and contact details.

Ii.. Data on the use of our services and products:

When you visit our website/app, we may collect data about the type of device you use, the unique identifier of your device, the IP address of your device, your operating system, the type of Internet browser you use, usage information, diagnostic information, and location information from or about computers, phones or other devices on which you install or access our products or services. When available, our services may use GPS, your IP address and other technologies to determine the approximate location of a device to enable us to improve our products and services.

How we use your personal data

In general, we use personal data to provide, improve and develop our products and services, communicate with you, offer targeted advertisements and services, and protect us and our customers.

ⅰ. Provide, improve and develop our products and services:

We use personal data to help us provide, improve and develop our products, services and advertising. This includes the use of personal data for purposes such as data analysis, research and audits. This processing is based on our legitimate interest in offering you products and services and business continuity. If you participate in a contest or other promotion, we may use the personal data you provide to administer these programs. Some of these activities have additional rules, which may contain more data about how we use personal data, so we recommend that you read these rules carefully before participating.

Ii.. Communication with you:

Subject to your prior express consent, we may use personal data to send marketing communications regarding our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to cancel. We may also use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third-party partners who may send marketing communications related to your products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns.

NOTE: For any of the uses of your data described above that require your prior express consent, please note that you may withdraw your consent by contacting us.

Definition of “Cookies”

Cookies are small pieces of text used to store information in web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones and other devices. We also use other technologies, including data we store on your browser or device, identifiers associated with your device, and other software for similar purposes. In this Cookie Statement, we refer to all these technologies as “cookies”.

Use of cookies

We use cookies to provide, protect and improve our products and services, such as customizing content, delivering and measuring ads, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Disclosure of personal data

We provide certain personal data to strategic partners who work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies to provide or improve our products, services and advertising; will not be shared with third parties for their own marketing purposes without your prior express consent.

Disclosure or Storage of Data, Transfer and Processing

ⅰ. Compliance with legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which you reside, certain legal acts exist or have occurred and certain legal obligations must be fulfilled. Processing of personal data of EEA residents — As described below, if you reside in the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we request your consent to the processing of your personal data, such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) (“GDPR”).

Ii.. For the purpose of implementing or reasonable application of this article:

We may share personal data with all of our affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer or sale or sale or disposal of all or part of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we have a good faith belief that disclosure is reasonably necessary to protect our rights and seek available resources, enforce our terms and conditions, investigate fraud, or protect our operations or users.

Iii.. Legal compliance and security or protect other rights

It may be necessary — by law, legal process, litigation and/or requests from public and government authorities inside or outside your country of residence — to disclose personal data. We may also disclose personal data if we determine that for the purposes of national security, law enforcement or other matters of public importance, disclosure is necessary or appropriate.

Your rights

We take reasonable steps to ensure that your personal data is accurate, complete and up-to-date. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or at any time to further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the data protection authority responsible for the processing of your personal data. To protect the privacy and security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are cases where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data we hold. You can contact us to exercise your rights. We will respond to your request within a reasonable time and in any case in less than 30 days.

Third-party sites and services

When a customer operates a link to a third-party website that has a relationship with us, we assume no obligation or responsibility for such policy due to the third party’s privacy policy. Our website, products and services may contain links or the ability of you to access third-party websites, products and services. We are not responsible for the privacy practices employed by these third parties, nor are we responsible for the information or content that your products and services contain. This Privacy Statement applies exclusively to data collected by us through our products and services. We recommend that you read any third party’s privacy policies before continuing to use their websites, products, or services.

Data security, integrity, and retention

We use reasonable technical, administrative, and physical security measures designed to protect and help prevent unauthorized access to your data and to properly use the data we collect. We will have your personal data for as long as necessary to fulfill the purposes described in this Privacy Statement, unless a longer retention period is required or permitted by law.

Changes to this Privacy Statement

We may change this Privacy Statement from time to time to keep track of new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised Privacy Statement please contact us, avoid using our products or services, and contact us to close any account you may have created.